Our Wall Murals on Your Kids’ Walls - Very Rewarding

by Stephanie Goins on March 25, 2011


Football Wall Stencils

Customer Feedback and Photo Day

First of all let’s just say that I love my job. I am in charge of advertising, social networking and customer service (among other things). I am quite social by nature and like to write, so this job fits like a glove. I enjoy chatting with customers and helping them create spectacular rooms for their children. I take pleasure in reading and writing for blogs. I find Facebook and Twitter fascinating. Etc…

One of my very favorite days is “Customer Feedback and Photo Day”. Once a month I email our new customers with a request for feedback and photos of their kids’s rooms (with our wall stickers, wall stencils or canvas art for kids. Usually within minutes I am showered with lovely words and all sorts of great pictures of our customers’ newly decorated rooms. And 99% of the feedback we receive is intensely positive. Considering that we have grown this business from ground up, positive feedback is truly music to our ears. I get that warm, squishy feeling when I read comments from happy customers. Here are a few of the latest remarks:

  • “My experience with My Wonderful Walls was amazing. It was very easy to complete the design. I am no expert in painting (or any art for that matter) but my end result was absolutely fabulous.”
  • “This was EXACTLY what I was looking for! We loved our product!  We will definitely order again for any wall accessory needs.”
  • “The room turned out fantastic!  Everyone has commented on it and loves it!“I was surprised when I read in your e-mail that you are a small organization only a few years old. Everything was handled very professionally and the products were top quality. We are thrilled with our baby’s room and thank you for providing this option. I have already passed your website on to several friends.”
  • I love love love my pictures I ordered! They were so easy to order and they came very quickly. The best part was being able to change the colors to match the bedding. I will definitely be ordering more pictures in the future. Thanks!
  • “I was very impressed with the level of customer service. Y’all were great, great, great to work with.”

Aw, shucks.

And I absolutely adore looking at customer pictures. To me, it is better than chocolate…more satisfying than French fries (my favorite food). It feels like ‘report card day’, and our card reads all As! Many of our customers are first-time parents, so the amount of care and thought they’ve put into their nursery décor shines through in the photos. I love to look at all the little details they’ve included in their child’s room, from the wall art to the bedding, it is all typically perfectly coordinated and gorgeous. I particularly like seeing how our customers take our wall designs and made them their own. Very fun indeed!

So, thanks to all of you who share your pictures and give us feedback. We are much obliged!