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Wall Stickers - Wall Stencils - Wall Murals 888-945-4443 

Frequently Asked Questions

Need an answer to your question? It’s probably covered here. We’d love to talk to you (888-945-4443) if you still need assistance or just want to chat with someone nice and knowledgeable about wall decor and wall design.

TRACKING

How do I track my order?

When your order ships, you will receive a tracking code at the email address you provided. If you don’t see it, check your junk mail folder as it often gets routed there. Or, if you created an account with us at check out, you can log into your account to check the status of your order and to track it.

SHIPPING

When will I receive my package?

We are pretty quick when it comes to shipping and will typically have your order on the truck within 2-3 business days after purchasing. We are located in Chattanooga, Tennessee, so how long it takes to actually reach you will depend upon where you are in the country. Allow 2-5 days shipping time in the US. For international orders, allow 2-3 weeks shipping time.

How much is shipping?

Shipping is a flat rate of $6 to the lower 48 States. To Hawaii and Alaska, the shipping fee is $20, to Puerto Rico $8, to Canada $13, to most other countries $30-$45.

For domestic parcels, we ship through the United States Postal Service and FedEx. International orders are shipped through the United States Postal Service and then switch to the country’s local postal service once across the border. The receiver is responsible for duties, if any, assessed by their country.

Can I expedite my order?

Yes, we can expedite orders if needed. Give us a call at 888-945-4443 or Contact Usand we will give you expedited shipping rates.

Do you ship internationally? To which countries? How much does it cost? How long does it take?

Yes, we ship all over the world. We ship to: United States, US territories and US military bases, Canada, Australia, New Zealand, Europe, and Singapore.

International orders are shipped through the United States Postal Service and then through the country’s local postal service.
To Canada: $20 shipping fee, 1-2 weeks shipping time
To Puerto Rico: $8 shipping fee, 1-2 weeks shipping time
To most European countries: $30 shipping fee, 2+ weeks shipping time
To Australia and New Zealand: $40 shipping fee, 2+ weeks shipping time
To Singapore: $35 shipping fee, 3+ weeks shipping time

Attention International Customers: Your order may be subject to import duties, custom tariffs or VAT charges. These vary from country to country. Please check your country's customs policy prior to placing your order will us. You are responsible for these charges if assessed by your country. If your package is refused or undeliverable, the original shipping cost is non-refundable. A phone number is required for international shipping.

ORDERING

How do I change or cancel my order?

If you wish to change or cancel your order please call 888-945-4443 or, if after hours, send us a message at Contact Us. Please provide your order number and date of purchase. If your order has not been shipped, we’ll gladly give you a refund. If, however, your order has already shipped out, you will need to return it to us for a refund or exchange.

Do you have a retail store in my area?

No, My Wonderful Walls is an online store. We do not sell our products in any brick & mortar stores. Our products are available at www.mywonderfulwalls.com and through Amazon and Etsy.

RETURNS

What is your return policy?

Stencil kit returns: We accept returns of stencils kits in their original condition within 60 days of purchase.

Sticker kit returns: We accept returns of non-personalized sticker kits in their original condition within 60 days of purchase. Return of stickers, however, will not be accepted if it has been taken off the backing paper. Refunds are not given on personalized items.

Canvas art: We accept returns of non-personalized canvas artwork in original condition within 60 days of purchase. Refunds are not given on personalized canvas art.

You are responsible for the shipping costs of the returned items.

We’ll credit your card or Paypal account within 3 business days after we receive and inspect the returned item(s).

If you are unsure if our wall stickers or stencils will work on your walls, feel free to Contact Us to request a sample.

PAINT & ACCESSORIES

What type of paint should I use for stenciling?

For stenciling, we recommend acrylic paints. These are conveniently available from us in Stencil Paint Kits through our website. If you do purchase elsewhere, keep in mind that the cheaper the paint, the more watery it is. Watery paint will require additional coats and tends to bleed. Please note that we do not ship paints outside the U.S. unless an additional shipping fee is assessed (which is typically an additional $25-$35). If interested, please contact us to arrange for additional payment.

What type of paint do I use for the background colors?

When painting the background color you will need interior latex paint, two colors for a scene with sky and hills. Latex paint is available at home improvement stores. If want to use the same background colors we have in one of our images, you can go to our Stencil Paint Kits page, select your theme, and you’ll find it there. If the picture you are looking for isn’t there, print it out and take it with you to the paint store for a color match.

Our classic combo recommendation for blue sky / green hills is:
Sky: Spring Waterfall A54-3, Olympic, semi-gloss or satin, Lowe’s
Hills: Everglade Glen 6003-6A, Valspar, semi-gloss or satin, Lowe’s

Are paints included in the stencil kit?

The stencil kits and the stencil paint kits are sold separately. Not all themes have a coordinating paint kit. These Stencil Paint Kits are what we have available for purchase on our website. Each includes just the right colors and quantities of acrylic paint to fill up the entire room. If you do purchase elsewhere, keep in mind that the cheaper the paint, the more watery it is. Watery paint will require additional coats and tends to bleed. Please note that we do not ship paints outside the U.S. unless an additional shipping fee is assessed (which is typically an additional $25-$35). If interested, please contact us to arrange for additional payment. 

Is there a stencil for the hill? How do I paint the hills?

No, the hill is painted with a paint roller. It is actually very simple to do. Read this step-by-step post we did about it on our blog: How to Paint the Sky & Hills in the Background.

What is the brand & name of the latex paint of the background colors in ___ photo?

If want to use the same background colors we have in our main image for that stencil kit, it is listed in the full description or you can go to our Stencil Paint Kits, select your theme, and you’ll find it there. If the picture you are looking for isn’t there, print it out and take it with you to the paint store for a color match.

Our classic combo recommendation for blue sky / green hills is:
Sky: Spring Waterfall A54-3, Olympic, semi-gloss or satin, Lowe’s
Hills: Everglade Glen 6003-6A, Valspar, semi-gloss or satin, Lowe’s

Do you have a list of the acrylic paints you used in the ___ stencil kit?

Go to our Stencil Paint Kits page, select your theme, and you can see the colors and quantities we used for that stencil kit. With your order, you will receive a full list of recommended paints in the instructions that come with your kit.

Please note that we do not ship paints outside the U.S. unless an additional shipping fee is assessed (which is typically an additional $25-$35). If interested, please contact us to arrange for additional payment. 

Do you sell brushes?

Yes, you can buy brushes under the Accessories tab. Click here.

STENCILS

Can I clean the stencils?

The stencils can be used efficiently approximately 6-12 times. Dried paint on the stencils can be removed with baby wipes. To maximize a stencil’s use and keep it clean, when reusing a stencil, place it on the wall and press down with a paper towel.

How many times can the stencils be re-used?

The adhesive feature of the stencils can be used effectively approximately 6-12 times. After continuous use, it will simply turn into a regular stencil. To recharge the adhesion, you can purchase stencil spray adhesive from any craft store.

The stencils are losing their stick after using them multiple times. How do I get them to stick better?

To recharge the adhesion on a stencil, you can purchase stencil spray adhesive from any craft store. You can also use them like regular stencils and use painter tape to affix them to the wall.

What comes in the stencil kit? What else do I need to purchase?

The stencil kit includes stencils and detailed instructions/color guide. Review the specific product page for exact contents.
For the bigger stencils kit, you will also need:
Acrylic paints – used for stenciling, available by us in Stencil Paint
Pre-painted room – painted with latex paint (semi-gloss, satin or eggshell recommended)
Brushes – 10-20 foam brushes, 1 fine tip brush for touch-ups and smaller details such as eyes, foam roller(s) for larger stencils
Ball-point pen – used for drawing eyes
Chalk – used for sketching hills
Paper plates – used to hold acrylic paints
Paper towels and baby wipes- used for keeping stencil clean when reusing
Scissors – used for separating stencils and cutting away any extra plastic

Will the stencils work on textured walls?

Yes, but with textured walls, it is important to use light coats, particularly around the edges of the stencil. Be sure you have background paint for touch-ups should you experience any paint bleeding. We’d be happy to send you a sample. Contact Us to request a sample.

STICKERS

What are the stickers made of? Are they non-toxic?

All My Wonderful Walls SafeCling™ wall stickers are made in the USA of nontoxic finely woven polyester fabric material and use lead-free and water-based ink. They do not contain of the PVC’s used in the manufacturing of common regular vinyl. SafeCling™ goes up quickly – just peel and stick and removes cleanly (no sticky residue when you remove it). Our stickers are repositionable, removable and layerable. They are made of a thin fabric material so they don’t have white edges and actually appear as if they are hand-painted on the wall.

Will the stickers work on textured walls?

Yes, unlike the cheap vinyl stickers, our stickers will actually stick to your textured walls. We’d be happy to send you a sample so you can test it out for yourself. Contact Us to request a sample.

My child tends to be a “sticker picker”. Will he/she be able to take these off the walls?

If your child is a “sticker picker” perhaps wall stencils are a better option for you. That said, if you child doesn’t actually see you putting the stickers up, he/she might not actually realize that they are stickers or that they can be removed. If they do end up being taken off the wall, and crumpled up or doubled over on themselves, just carefully pull them apart. You’ll be amazed at how resilient they are.

I don’t need the whole kit. Can I just buy a portion of it?

Yes, but it is usually not very cost effective to do it that way. Call us or send an email and we’ll discuss your options. Some of our kits are available in smaller vignettes. Browse the wall sticker collection to see our entire collection.

Will the stickers damage my walls?

Our wall stickers are very user-friendly. They are made from SafeCling™, a low-tack fabric adhesive material that is repositionable, removable, and reusable. It sticks well to walls, is easy-to apply and easy-to-clean. It is virtually impossible to mess up and leaves no messy residue when you remove it from your walls. It is great stuff!

Can I reposition/reuse the stickers?

Yes. That said, the more you move them, the less tacky they will become. If you want to move an entire mural from one place to another, return the stickers to their backing paper and store them in the original mailing tube. If you no longer have the original backing paper, you can purchase some smaller sheets of backing paper from us.

I am moving and want to take the stickers with me. What do you recommend?

If you’ve saved the original backing paper and mailing tube, great! Gently peel the stickers from your walls and place them back on the paper. Make sure that they don’t come in contact with carpet or any debris. Once on the paper, roll them sticker side out and put them back in the mailing tube/box until you are ready to use them again. If you no longer have the original backing paper, you can purchase some smaller sheets of backing paper from us. Each sheet measures 25” x 40”. For a full mural, you’ll need about 10 sheets depending on how closely you place them. For the bigger elements (such as a tree), you’ll need to tape several sheets together.

We want to put your stickers in our school or hospital. Are they fire-rated?

Yes, they are fire-rated. If you need verification please Contact Us and we’ll send you the necessary documents.

FEEDBACK and PHOTOS

Where can I send pictures of our wall mural?

We’d love to see pictures of the new room you’ve created. Please send them to info@mywonderfulwalls.com. If you do not want us to post them on our Facebook page or Customer Gallery, just let us know.

Where can I leave feedback about your products?

We’d love to know what you think about our products! Contact Us with your feedback.

Want to be featured on our blog as a customer spotlight?

We often feature customer rooms on our blog. If you wish to be featured, please fill out our Blog Feature Questionnaire.

CONTACT

How can I contact you?

We are happy to help you and answer your questions!
Business Hours: Monday-Friday 10am-6pm EST
Phone: 888-945-4443
Email:Contact Us Page
Mailing address:
My Wonderful Walls
1752 Lake Wood Circle
Hixson, TN 37343

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